Return Policy: If you are not fully satisfied within 14 days of the delivery date, email our customer service representitive at sales@electricsupplyonline.com or call our dedicated customer service staff at 1-610-449-8700 and they will assign you a Return Authorization Number (RAN) which allows us to keep track of the return.

NOTE: We will not accept returned packages if a RAN has not been assigned to the order. If you return a package with out having been assigned a RAN the package will be denied and returned to you and all associated costs will be your responsibility.

The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit.

Return shipping costs are your responsibility unless the item is damaged or defective. Some manufacturers enforce restocking fees on returned merchandise and the customer will be responsible for any applicable restocking fee as well. If you have any questions about the restocking fee as it pertains to your order please call us before we ship the product as once it leaves the warehouse we have incurred our cost.

If you have any questions about this policy, please feel free to contact us via e-mail at sales@electricsupplyonline.com or via telephone at 1-610-449-8700.

NOTE: Shipping charges cannot be refunded.

Please allow us 10-14 days once we have received your return to process and credit your credit card.

Damaged or Defective Items: If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one in accordance with the shipping company's policies and the manufacturer's return policies.

Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.

Credit and Return Time: Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited.

All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.

Canceling Your Order: If you have placed an order and would like to cancel it, please call us at 610-449-8700 within 24 hours of placing your order to cancel it free of any charges. If you have placed an order after business hours or during the weekend, please contact us on the next business day. Our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time.

We reserve the right to cancel any order due to pricing changes with manufacturers, pricing errors, ommissions, mistakes, or for any other reason. While we make every effort to satisfy every customer and fill every order, occasionally we make a mistake on our website regarding pricing, instock status of a product, or description. In these instances customer service will notify you of the mistake and ask if you would like to cancel the order or proceed with the correct pricing or information.